Distribution & Shipping Policies

KGA Auto Parts Inc. reserves the right to modify pricing, availability and distribution terms without notice.

Shipping Location

All orders are picked, packed and shipped from our Los Angeles distribution center at 10979 Penrose Street, Sun Valley, CA 91352. Orders are processed in the sequence they are received. You will receive a confirmation once your order has shipped.

Prepaid Freight Minimum

Orders totaling $2,500.00 USD or more ship free, freight prepaid, to commercial addresses within the continental United States.

Orders below $2,500.00 are available for free will-call pickup at our Sun Valley, CA warehouse. If you would prefer your order shipped, you are welcome to arrange collection on your own carrier account — contact us and we will have the shipment ready and tendered to your carrier.

Will-Call Pickup

Select Pickup at Los Angeles Warehouse at checkout. We will notify you when your order is staged and ready. Please bring your order number and a valid photo ID.

Freight Shipments

Heavy and oversized items — including brake drums, air compressors and palletized quantities — ship via LTL freight carrier rather than parcel service. Freight carriers deliver to a commercial dock during business hours and do not typically provide the step-by-step tracking available on parcel shipments. Residential delivery, liftgate service, inside delivery, and appointment scheduling are accessorial services that carriers bill separately; if your delivery location requires any of these, please tell us before your order ships.

Reporting Damages or Shortages

Inspect every shipment before signing the delivery receipt. If cartons are crushed, torn, wet or the piece count does not match the bill of lading, note the damage or shortage on the delivery receipt before signing and photograph the freight while it is still on the truck. A clean signed receipt makes a freight claim very difficult to recover.

Report any damage, shortage or mis-shipment to sales@kgatruckparts.com within 5 business days of delivery, with your order number and photographs. Concealed damage must be reported within the same window.

Address Corrections

Please confirm your delivery address is complete and current before submitting your order. Carriers assess an address correction fee on shipments that have to be rerouted, and that fee is passed through at cost.

Order Modifications

We move quickly on in-stock orders. Once an order has been released to the warehouse we may not be able to change or cancel it. Contact us as soon as possible and we will do what we can.

Backorders

Stock quantities shown when you are signed in reflect live inventory at the time you view them. If an item sells out between your order and fulfillment, we will contact you with an expected availability date and you may choose to wait, substitute, or cancel that line.

Sales Tax

KGA Auto Parts Inc. sells on a wholesale, business-to-business basis. Orders are invoiced without sales tax. Customers are responsible for any applicable taxes and for maintaining a valid resale or exemption certificate on file with us where required.

Questions

Email sales@kgatruckparts.com and we will get back to you.